Moving into emergency accommodation can be a stressful time for families, especially when money is tight and a safe, comfortable place to call home is essential. To support residents, Mole Valley District Council has installed air source heat pumps in some emergency housing. This provides a sustainable and cost-effective way to keep these homes warm.
Air source heat pumps extract heat from the outside air, even in cold weather, and use it to warm both the home and hot water. Unlike traditional systems, they work best when set to a steady temperature, typically between 19 and 21°C, and left to run consistently. Instead of turning the heating up and down throughout the day, setting the thermostat once allows the pump to maintain a gentle, even warmth that is both energy-efficient and comfortable.
To get the most out of the system, by adjusting the thermostat slightly or using extractor fans in kitchens and bathrooms is a better way to manage airflow and humidity. These small changes help maintain a stable indoor temperature and keep energy bills down.
The homes are also fitted with improved insulation, including upgraded loft and wall insulation and draught-proofing. This helps retain heat and makes the heat pump more effective.
Living with a heat pump is not harder, it is just a little different. By investing in clean heating, Mole Valley District Council is helping to create resilient, low-carbon communities where families can enjoy lower energy costs and a healthier home environment.
If you’re looking to make improvements to your home, take a look at the Energy section under the ‘What You Do’ tab on our website. It includes practical ideas for both renters and homeowners. You can also explore the Surrey Home Energy Improvement Guide for inspiration on how to boost comfort while cutting down on energy use.



